Measurement of the patient’s experience is a now a key factor in providing improved health care.
The Patient Experience Network has provided a lot of information around the measurement of the patient’s experience including the 7-step measurement process. However, what is not discussed is some of the do’s and don’ts when choosing or using a PREM.
Regretably with the increasing availability of on-line questionnaire design packages such as SurveyMonkey, this can lead to a plethora of questionnaires that would fail the most basic questionnaire design criteria.
Questionnaire design is a complex process to ensure you collect the right kind of information to enable good decision-making. Also choosing the right PREM is also something that requires some thought.
Below I’ve listed 10-things you should not do when choosing a PREM.
- Use a PREM simply because a colleague has used it before
- Assume that the PREM is relevant and suitable for your patients
- Use a PREM that was developed for a different population to yours
- Assume that its valid and reliable without any evidence
- Use a PREM that has been developed without patient input
- Assume the PREM will give you the information you are looking for
- Use a PREM that was designed by a colleague last week
- Use the Net Promoter Score (NPS) because you’ve been told it’s the best thing available
- Use a PREM if you are not sure what you will do with the information
- Assume all your patients will be happy to complete the questionnaire
Would you like to add to this list from your experiences just let me know
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Categories: Patient reported experience