Enhancing Patient Experience: Getting More From Your Satisfaction and Experience Survey. A One-day Workshop for Practice Managers and Health Care Providers

26th June 2013 Bloxham Mill Business Centre, Banbury OX15 4FF. 9.30 AM – 4.15 PM

Workshop Programme

9.30-10.15 Practical Considerations

  • Getting team and management buy-in
  • Who is being surveyed?
  • Identifying and assessing the reliability of your sample source
  • How and who will do the data analysis?
  • What other data will you require?
  • How are you going to use the results?
  • Will the survey be repeated?

Presentation and practical session

10.15-10.45 Selecting the appropriate data collection methodology – Options and selection

  • Paper and pencil
  • Face-to-face interviews
  • Web based, hand held/tablet etc.
10.45-12.15 Developing your questionnaire

  • Establishing what you want to ask
  • Avoiding lengthy questions
  • Question writing as an iterative process
  • How to score the questionnaire – Choosing the right answer option types
  • Examining content, flow, readability, understanding and overall quality using the Questionnaire Appraisal System
Presentation and practical session
12.15-1.00 Lunch
1.00-1.30 Planning the analysis

  • How to deal with non-responders and missing answers
  • What additional data will be required?
1.30-2.00 Pre-testing the questionnaire

  • Distinguishing between pre-testing and piloting
  • Do’s and don’ts
  • Revising the questionnaire content and patient instructions
 2.00-2.30 Conducting the survey

  • Recording and monitoring response rates
  • Coding and data entry (when applicable)
2.30-3.15 Analysing the data

  • Descriptive statistics and central tendency
  • Statistical significance, p values and confidence intervals
  • Commonly used statistical methods

–       Relationships or correlations

–       Chi square

–       Mean differences

–       Mann-Whitney

–       t-test

–       ANOVA

Presentation and practical session
3.15-3.30 Tea/Coffee
3.30-4.15 Presenting your results with impact

  • Integrating all the evidence
  • Presenting research findings as a narrative
  • The power of infographics
  • Facilitating decision making
Presentation and practical session

Cost and booking

£275+20% VAT. Cost includes tea/coffee , comprehensive take away training pack and limited email follow-up support.

The workshop will be limited to 12 participants

To book contact: info@dhpresearch.com

Tel: +44 (0)1295 724233

Book your place now and for more information: info@dhpresearch.com

Workshop venue details

  • Bloxham Mill Business Centre is located 4 miles South of Banbury town centre in a pleasant, out-of-town location.
  • It is 18 miles North of Oxford. A typical journey time from Oxford is less than 30 minutes.
  • Junction 10 of the M40 motorway is 6 miles away providing rapid connection to a network of motorways including M42, M5 and M6.
  • Banbury and Kings Sutton railway stations are within 4 miles with frequent services. Journeys to London take around 1 hour and 15 minutes.
  • There is a choice of airports in the region: Birmingham, Luton or Heathrow.

Map 2013-04-24 at 14.53.41 copy

Categories: Patient reported experience, Questionnaire design, Training and events

Tags: , , , , , , , ,

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