Practice Managers Question Time

Introduction

Patient surveys are now an essential tool for general practices to assess the level of patient satisfaction and experience of their services and is the one consistent dimension across a range of domains considered essential in the measurement of the quality of care provided by general practice. Despite this it is not uncommon that the task of developing the practice questionnaire is the responsibility of the practice manager who may have little or no knowledge of questionnaire design best practice.

Survey and questionnaire design is a skilled-based process and as the aim is to obtain reliable and valid information from patients for the practice to act upon, awareness of the key principles of questionnaire design is essential1.To examine the quality of in-house designed patient survey questionnaires we conducted a review of patient surveys available on the websites of 12 randomly selected general practices in a CCG area using recognised best-practice as criteria.

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Categories: Questionnaire design

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